FAQ:

ÖTZTAL Reisen:


1. Who is behind oetztalreisen.com?
www.oetztalreisen.com is a trademark of Ötztal Travel Service (ÖTS), a local travel agency with decades of experience in the Ötztal market. Associates include prestigious companies and institutions like Ötztal Tourismus, Ötztaler Verkehrsgesellschaft, Bergbahnen Sölden / Ötztaler Gletscherbahnen, Bergbahnen Gurgl, Bergbahnen Hochoetz.

2. How can I get in touch directly with the organiser?
You can reach our highly competent customer service staff from Monday to Friday (9 a.m. to 5 p.m.) by phone: +43-5254-3550 or by email: reisen@oetztaler.at



Hotel Roulette:


1. What are hotel roulette offers?
These all-inclusive offers also include the ski pass in addition to the accommodation (hotel or bed and breakfast) and breakfast. The attractive price is possible because owners of hotels and bed and breakfasts like to maximise their occupancy rates and offer late vacancies at preferential rates. This is similar to the well-known "last minute"offers.


2. Where will my accommodation be located?
Accommodation will be within the Ötztal, allowing you to reach your preferred ski area by ski bus or your own car.


3. Can I change my booking?
Because of the way the hotel roulette system works, offering last minute rooms for a defined period of time, no change in your booking is possible.



Booking on oetztalreisen.com


1. When do I receive confirmation of the completion of my travel booking?
Automatic confirmation of your booking will be delivered by email on completion of payment transaction. Between Monday and Friday, you will receive your customised travel documents by electronic mail within 24 hours.


2. What can I do if I have not received a confirmation email?
Please contact us by phone: +43-5254-3550 or by email: reisen@oetztaler.at


3. How can I pay for my trip?
You pay conveniently and securely with your credit card. The payment process is subject to state-of-the-art security standards. Your data is encrypted using powerful SSL encryption.


4. How do I receive my travel documents (hotel voucher, ski pass, ...)?
We will send you the booking confirmation for your accommodation by email. You present this confirmation to your host upon arrival at your hotel or bed and breakfast. You will receive the voucher for the ski pass from your host.



Service:


1. When can I get access to my room? What is the check out time on the day of departure?
Your rooms will be ready for you from 2 p.m. On your day of departure we ask you to vacate the accommodation by 10 a.m.


2. How do I get to my accommodation if I travel by train or plane?
Use the Ötztal Shuttle, the most comfortable way to your holiday accommodation from Innsbruck Airport or Innsbruck Hauptbahnhof train station. You can book your transfer directly on booking.oetztaler.at den Transfer buchen. In case of arrival at Munich airport or another airport, please get in touch and we will gladly organise transfer for you.


3. Is there a service hotline?
You can reach us at phone number +43-5254-3550 Monday to Friday; at weekends, a highly competent contact person is available to answer your questions on +43-676-88355-702.



Ötztaler Verkehrsgesellschaft mbH



Firmensitz:
Ötztalstraße 2
A-6450 Sölden
T +43 (0)5254 3550
F +43 (0)5254 3550-50
reisen@oetztaler.at
Bezirksgericht Silz
Firmenbuchnummer: Innsbruck FN 32779f
UID-Nr.: ATU 32843901